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I set up course automation but no emails start, how come?


Automations start before or after tot days from course start date, end date, or at tot percentage of course completion. If emails do not start verify that:

  • That the course run rate matches the rate set in the automation
  • The course start date is set correctly and falls within the parameters of the automation set
  • The end date of the course is entered correctly (for courses with an end date) or that the date of the last lesson (for courses with a number of lessons or hours) brings the course within the parameters of automation.

NOTE: Emails will be sent ONLY to courses that meet automation requirements on THAT DAY. Courses that have passed the requirements will not be included.