A prep center can't find the email with the temporary password, is it possible to send it to them again?

You can resend the email containing the Temporary Password by logging into Master Data→ Preparation Centers, then clicking on the name of the Prep Centre to which we want to resend the email.

Once inside the Preparation Centre registry you will have to click on the button next to "Active Web Access for User."

Once confirmed an email will be sent to the Prep Centre containing the Temporary Password to log in.